To lookup the status of your order, check your email with your confirmation number. If you have an induactive.com account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes 1-3 business days for an order to ship. If you need further assistance, please email us at namaste@induactive.com

To initiate a return, please contact our team at namaste@induactive.com and provide your order number. If you receive a damaged or defective item, please contact us immediately for assistance. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging. For orders within the USA, Indu will provide a USPS return label for your convenience. For international orders, the cost of return shipping must be covered by the customer, unless the return is due to a mistake on our part. Once your return is received and inspected, we can process your refund. Refunds will be processed to the original method of payment. Once processed, you can expect to see this reflected on your statement within 3-10 business days. Certain items, marked as final sale, cannot be returned or exchanged. If you have any questions or concerns, please do not hesitate to contact our customer support team.

If you need to exchange your order please contact customer services at namaste@induactive.com. We are happy to exchange the item for you! For domestic orders within the USA, Indu will provide a return label to facilitate the exchange process. However, for international orders, please be advised that the cost of shipping for the return item will need to be covered by the customer, unless the return is due to a mistake on our part. Once we receive the return item please allow 3-5 business days for your new item to be shipped.

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via email at namaste@induactive.com. If we are unable to cancel your order, we can always walk you through our easy returns process.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address.

Shipping estimates are provided by our shipping services. If you are experiencing delays this could be due to external factors, such as increased shipping demands or unforeseen circumstances. We are sorry for any inconvenience! Please contact the team if you need additional assistance.

No, we do not. If your order somehow passes our system with a PO Box address, this will cause delays.

Delays at customs are a common occurrence. It is the responsibility of the customer to pay any fees or duties when the product has been shipped internationally. Please monitor your order's tracking information for any updates on customs clearance. Reach out to your local customs office to inquire about the status of your shipment and whether any further action is needed.

For orders shipped internationally, any applicable import taxes or duties imposed by the destination country are the responsibility of the customer. These charges are not included in the product price or shipping cost. Customs policies and regulations vary widely from country to country, so we recommend checking with your local customs office for information on potential fees. Failure to settle these charges may result in delays or the return of the shipment.